Log in, then Log out of CC then close app, open it, again with the escape sequence ALT CTRL R, log in. Open desktop app while holding ALT CTRL (CMD on mac) R. remove appdata from user appdata folder or user libraries (last one is mac) and kill every adobe process you can uninstall apps listed above as completely as possible and log out of CC in app then close the app. Had all the same kind of issues with media encoder, premiere, prelude, after effects. They were for me, even though I was using the Nvidia driver!!!! (go figure) Hopefully once this is done, your problems are over. Choose "Have disk" and locate the place where you extracted the Intel driver If it is disabled, click on Properties then Driver then Update driver. Right click and choose "Update driver". Wait for the Intel display adapter to appear In the device manager, right-click anywhere and choose "Scan for hardware changes" uninstall Intel drivers and click on "Delete driver files" go to device manager (Windows + X -> device manager) Unzip the exe in a folder using, for instance, 7zip Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630) However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I was version 24.xxx and I had to upgrade to 25.xxx I will not post the full Crash report on here because the list is endlessly long.Įven though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. Is there anyone here that can help me I am lost for words just bought this expensive notebook that cannot even RUN Adobe properly? The main Issue here is the EXCEPTION ACCES VIOLATION. This also goes for After Effects AND Photoshop! Now everytime I start using either Premiere Pro even just opening a new project or file it crashes. Now I made sure I had all my Nvidia drivers up to date, I also made sure my Windows were up to date and same goes for Adobe programs using the latest versions! Just three days ago I bought a new powerfull notebook for all my editing work:
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